客户：元泰集团 地点：广东省 - 深圳 时间：2014/8/16 0:00:00 元泰集团中高层管理技能提升项目拉开帷幕，本次课程为《行动金牌经理人》系列领导力课程之《金牌级客户服务法则》&《谈判策略》，公司总经理率35位职能部门中层管理人员参与课程的学习与演练。 在这为期二天的学习过程中，学员一致认为课程内容实用，切合了工作和生活的实际需要；《谈判策略》告诉我们如何运用有效的理念、技巧，使谈判双方达成双赢的效果，谈判时如何让步和拒绝，如何突破谈判的僵局和不道德把戏，业务报价和采购谈判的原则和技巧等。 《金牌级客户服务法则》帮助我们建设“向日葵”式的客户服务理念、建立有效的内部客户和外部客户服务流程，学会如何快速与潜在客户建立联系，同时，教会我们在面对刁钻客户或处理客户投诉时，应先放下自身的情绪，通过多些提问的方式识别客户的心理预期，最终达到解决问题并挖掘客户的“潜在需求”和“增强需求”的目的。 附件：元泰国际货运简介（节选自元泰国际货运网页https://www.orientstargroup.com） Orient Star Group was established in 1984 with the idea of providing global logistics service with a personal touch. We have gained profound reputation for our logistics expertise and good customer service. Today, we combine the tradition of service excellence with advanced technology to facilitate the most unique logistics services. We accommodate the logistical requirements of every importer and exporter by offering a full range of tailor-made services. Enabling our customers to operate their businesses more efficient and effective by focusing on their core competencies is our key to success. As a leading international logistics services provider, we offer both Air or Ocean for inbound and outbound service for consolidated, less-than-container load (LCL) and Full-Container Load (FCL) shipments. Supported by our 20 offices and worldwide associates, we assure you with the most reliable and timely service to move your goods across the ocean and sky. We are licensed FMC NVOCC, AMS bond filers and possess Class-A and MOC forwarder license in China PRC.