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企业管理综合讲师
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王军锋:店面业绩提升之微笑服务管理
2019-03-28 3021
对象
总经理、店长、厨师长、前厅经理、主管、领班等
目的
掌握提升业绩有效途径 快速提高服务素质
内容

【课程大纲】

一、服务理念 1

二、服务标准 1

三、如何做好 1

四、服务养成 3

五、习惯塑造 4

六、不满处理 4

七、服务之星评比 5

【课程收获】

服务是企业形象的展示,是个人素质的体现。服务是企业发展的温度计,服务质量直接影响着企业的发展。必须坚持“服务无止境,顾客永无错”的服务理念,处处以顾客至上,做到用微笑动人、用真诚感人,让微笑融进工作和生活。


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Source:System.Web
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Source:mscorlib
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