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余静:《有效沟通与礼仪》1
2016-01-20 36142
对象
服务接待
目的
职场人士
内容
一.沟通的概念 二.沟通的重要性 三.沟通前三定位 四.沟通三要素 五.沟通方式与技巧 1.打破沟通障碍 1)不敢表达的四个心理特征 2)如何克服与提升 2.成功沟通的基本技巧 1)“同频率式”沟通 2)“三明治式”沟通 3)不同环境下如何有效沟通 A听(如何有效倾听。。) B.说(封闭式与开放式问题) C.读(学会读懂身体语言….) D.写(如何有效记录反馈。。。) 六.沟通的十项原则
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Source:System.Web
StackTrace: at System.Web.UI.Page.HandleError(Exception e) at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) at System.Web.UI.Page.ProcessRequest() at System.Web.UI.Page.ProcessRequest(HttpContext context) at System.Web.Mvc.ViewPage.ProcessRequest(HttpContext context) at System.Web.Mvc.ViewUserControl.ViewUserControlContainerPage.ProcessRequest(HttpContext context) at System.Web.Mvc.ViewPage.RenderView(ViewContext viewContext) at System.Web.Mvc.ViewUserControl.RenderView(ViewContext viewContext) at System.Web.Mvc.WebFormView.RenderView(ViewContext viewContext, TextWriter writer, Object instance) at System.Web.Mvc.Html.RenderPartialExtensions.RenderPartial(HtmlHelper htmlHelper, String partialViewName, Object model, ViewDataDictionary viewData) at System.Web.Mvc.Html.SDRenderPartialExtensions.SDRenderPartial(HtmlHelper helper, String partialName, Object model, ViewDataDictionary viewData, Action`2 expFunc)
Message:Collection was modified; enumeration operation may not execute.
Source:mscorlib
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